Updated 31.05.2023
Welcome! Your use of the Cat In A Flat ® (the “Company”) website (the “Website”) or its application “Cat In A Flat”) (the “App”) (together, the “Sites”) is subject to this Privacy Policy. If you do not understand or have questions about the Privacy Policy, immediately stop all use of the Sites. If you do not accept this Privacy Policy, you may not use the Sites. If at any time you do not agree to this Privacy Policy, you must cease your use of the Sites.
This Privacy Policy does NOT apply to other websites to which we may otherwise link, any other applications whether we link to them or not, or to other companies, third-party vendors who provide services to us, or entities who might be listed as third-party contacts on the Sites, each of which may be governed by their own privacy policies. This Privacy Policy also does not apply to information we may obtain from other sources about you. Additionally, this Privacy Policy does not apply to any other site or location concerning the payment for our services through the Sites, nor for any platform from which you may download the App (i.e., GooglePlay, the Apple App Store or otherwise).
By using the Sites (including any services offered in or through the Sites) and/or by contacting us and providing any personal information, you consent to the collection, transfer, storage, disclosure and use of information by us in accordance with this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page.
The practices described in this Privacy Policy are subject to applicable laws in the locations in which we operate; this means that we only engage in the practices described below in a particular location if permitted under the laws of that location.
1. OUR APPROACH TO PRIVACY
The Company ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy is intended to notify you of our online privacy practices, the type of information that may be collected and stored, how the information is used, with whom the information may be shared, what choices are available to you regarding the collection, use and distribution of the information, what kind of security procedures are in place to protect the loss, misuse or alteration of information under our control, and who to contact with questions or concerns.
The Company operates a platform which connects Cat Owners with cat lovers who wish to offer cat sitting related services (the “Services”) using our Sites.
This Privacy Policy applies to our Services and the Sites. Terms used in this Privacy Policy have the same meaning as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.
2. WHY WE COLLECT INFORMATION
We collect personal information because it helps us provide and improve our Services, and to allow us to better serve our customers. In addition, your personal information helps us communicate to you our latest services and information and events about which you might like to hear. We also may correlate your personal information with information from other sources. For example, we may cross-check the personal information you provide to us against information that might be otherwise available through other entities in order to prevent or detect fraud.
3. HOW WE COLLECT INFORMATION
We collect information in three primary ways:
a. You Give Us Information: We collect information from you when you submit it to us through our Sites, including but not limited to when you seek to Join to book our Services, when you search for a Cat Sitter, when you Login, when you seek to become a Cat Sitter, when you use our Contact Us forms or through chat/text box (i.e.. “Help”) on the Sites or otherwise, via e-mail, when you fill out any forms, when you enter a promotion or respond to a survey, when you provide it to us on a phone call or when you otherwise provide it to us in person or in writing. We also collect information from you when you contact our customer service. We also collect information when you enter into any agreement with us through our Sites or App, whether or not same is directly through the Sites. We also collect information from you when you visit us on social media, including but not limited to, on Facebook®, Twitter®, Instagram®, Apple’s® Game Center, Google+®, or Pinterest®. We also collect information that you provide to us through any Company online portal made available to you.
b. We Collect Information Automatically: We automatically collect certain types of information when you visit our Sites. For example, we automatically collect various types of technical information, including, for example, when you use our Sites or Services, and as otherwise described in this Privacy Policy.
c. We Collect Information from Other Sources: We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties or purchase e-mail lists from third parties for advertising and marketing purposes. We may also receive information from third-parties who provide services for us through web-beacons and other technologies as otherwise discussed in this Privacy Policy.
Please do not supply the following to us:
4. WHAT INFORMATION WE COLLECT
We may collect, store and use the following kinds of personal data:
Even if you do not submit personal information through the Sites (but visit same or use the App), we may gather navigational information about where visitors go on the Sites and information about the technical efficiencies of our Sites and Services (i.e., time to connect to the Sites, time to download pages, etc.). Collecting this information allows us to see which areas of our Sites are most visited and helps us better understand the user experience. Additionally, collecting this information helps us improve the quality of the Sites by recognizing and delivering more of the features, areas, and Services our visitors prefer. In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (for example, domain type, browser type and version, service provider and IP address, mobile device information, referring/exit pages, operating system, date/time stamp, and click-stream data).
We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Sites.
Use of Cookies
Please refer to our Cookie Policy for information and how to manage your choices with cookies used on our website.
Use of Web Beacons, Clear-GIFs, Pixel Tags and JavaScript
We also may use “pixel tags” (also called “action pixels,” “web beacons” or “clear gifs”) and/or JavaScript plug-ins, placed on our Sites and in our emails to you. These web beacons and plug-ins are small graphic images (typically that you cannot see) or code on a website or in an email message which are used for such things as recording webpages and advertisements clicked-on by a user, or for tracking the performance of email marketing campaigns. These devices help us analyze our users’ online behavior and measure the effectiveness of our website and our marketing. We may also work with third-party service providers that help us track, collect, and analyze this information. Third-party entities with whom we have agreements may place these devices on the website and/or in emails to use information obtained from them such as pages viewed, items purchased, emails opened and items upon which you may click in emails. These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as our information we have about you.
Device Identifiers
A “device identifier” is a mechanism whereby we may automatically collect an IP address, mobile advertising identifier or other unique user identifier information for the computer, mobile or other device being used to access the Sites or third-party websites to which we may link for advertising purposes. A device identifier attaches a number that is automatically assigned to your computer or device that identifies it, similar to a cookie. We may use the device identifier to administer the Sites, help diagnose problems, analyze trends, track a user on the Sites, identify a user shipping cart or purchase preferences, deliver advertising or obtain general demographic data. Most computers and mobile devices will allow you to turn off, block or delete device identifiers.
Server Logs
A web “server log” is a record of activity created by a computer that delivers certain webpages to your browser. Certain activities that you perform on our Sites may record information in server logs. For example, if you enter a search term into a search box located on the Sites, the server log may record the search term, the link you clicked on to bring you to our Sites and/or information about your browser, such as your IP address and the cookies set on your browser.
Search Queries on Our Sites
We may provide you with options to search for information on the Sites. If you enter information in a search query box, we may store that information and we may aggregate that information with other information we may have about the browser and/or IP address from which the search query originated.
Social Media Platforms
We may link to certain Company social media platforms on Facebook®, Twitter®, Instagram®, Google+®, Pinterest®, BeReal or other platforms. When you engage with our content at or through these social media platforms, you may be asked to share certain information about these interactions with us. Please review the privacy policies/notices and privacy settings with each such social media platform you use so you understand how this data and information may be used, and to choose your options for the sharing of such data and information.
Your Mobile Device and Geo-Location Data
We may access certain information from the mobile device on which you downloaded and use the App, including your mobile device’s contacts, microphone, camera, calendar, reminders, sensors, SMS messages, social media accounts and storage limits and other features you make accessible. This information may also include specific information about your mobile device itself, such as the mobile device ID number, model, manufacturer, version of operating system, phone number, country, location and any other data you choose to provide. If you wish to change our access or permissions with respect to your mobile device, you may do so in your mobile device’s settings.
We may also request permission to access and track certain location-based information from your mobile device, either continuously or just while you are using the App to provide location-based services. If you wish to change our access or permissions with respect to such geo-location data on your mobile device, you may do so in your mobile device’s settings.
Push Notifications
We may request to send you push notifications (important messages sent to you even if the App is not open) regarding your account or the App. If you wish to opt-out from receiving these types of communications, you may turn them off on your device’s settings.
Communications between You and Other Users or Cat Sitters
The Sites may allow, directly or by providing contact information, messaging and communication between users, as well as between users and Cat Sitters. Users will not have access to emails, phone numbers, names or other personal information of other users except as provided by one user to another (i.e., a Cat Sitter providing information to a Cat Owner and vice versa) or otherwise in connection with a booking. Each user is responsible for all personal information shared with another user or Cat Sitter, and such information, if provided by or through the Sites, will also be provided to the Company and subject to this Privacy Policy.
5. HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect in a variety of ways. We use this information for everyday business purposes, including managing your business and our relationship and prospective relationship with you.
Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use de-identified information from or about you such as data about the type of browser and operating system used, your geographical location, which webpages, applications and social media pages you view, the time and duration of your visits to our Sites, your general usage levels of the App, the search queries you may use on the Sites and any other submissions you may make, whether you clicked on any items or links on the Sites, whether you have clicked on any links in any emails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services. We may also use this information to respond to inquiries you have made, to provide information you have requested, or to address any issues you have raised.
We may also use the information we collect internally in our business for many business purposes, such as to: (i) provide the Services you may seek; (ii) analyze trends and conduct research; (iii) provide support and respond to questions from our users, Sites visitors and customers; (iv) improve our Sites or services; (v) learn about users’ and customers’ needs; (vi) contact users for research, informational, and marketing purposes, including customizing our Sites and social media pages for you based upon your information and browsing habits; (vii) track traffic patterns and Sites usage; (viii) provide customer service and technical support; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us and our customers in our research and marketing efforts; (x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and/or privacy practices, network functioning, engineering, and troubleshooting issues; (xii) investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process; (xiii) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose information to prevent fraud to reduce credit risks, to cooperate with police and other governmental authorities, or to protect the rights, property or safety of visitors to the Sites or customers, or the public; and (xiv) process or engage in a sale of all or part of our business, or if we go through a reorganization or merger.
We may also share personally identifiable information and non-personally identifiable information externally with our affiliates and business partners, as well as with other third-party service providers who help us provide operational services for the site and our business, which might include, but is not necessarily limited to: business entities that provide e-mail address management and communication contact services, retargeting services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and the issuing and acquiring banks involved in the funds settlement procedures necessary to charge your cards or other financial accounts or otherwise engage in financial transactions with you (which may be performed directly by Company or through a third-party provider), entities which obtain information such as demographic information which might be aggregated with information we have about you, entities that allow us to personally identify visitors to the Sites, judicial, administrative and/or legal or financial accounting providers in the event that information must be reviewed or released in response to civil and/or criminal investigations, claims, lawsuits, or if we are subject to judicial or administrative process (such as a subpoena) to release your information or to prosecute or defend legal actions, and other service providers which may be involved in the other types of services and activities otherwise discussed in this Privacy Policy.
6. BUSINESS TRANSFERS
If the Company or substantially all of its assets were acquired, or in the unlikely event that the Company goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of the Company may continue to use your personal information as set forth in this Privacy Policy.
7. YOUR CHOICES ABOUT THE INFORMATION WE COLLECT
If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us. Please note that if you do not provide us with certain personal information the Company may be unable to provide you with its services, or those services may not be as good as they otherwise could be.
You may opt out of our various marketing communications as follows:
E-mail Communications: click the unsubscribe link located in our emails.
Third-Party Sharing: e-mail us at privacy@catinaflat.com with the words “THIRD-PARTY E-MAIL REMOVAL” in the subject line.
Please note that even once we comply with any of your requests as set forth above, de-identified and aggregate data including your personal information may still be shared, but it will not be identified or identifiable to you.
8. PRIVACY OF CHILDREN WHO VISIT THE SITES
We recognize the importance of children's safety and privacy. The Sites are not designed to attract children and is not intended for use by any children under the age of 18. We do not request, or knowingly collect, any personally identifiable information from children under the age of 18.
9. INFORMATION SECURITY
We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information, and to protect you against the criminal misuse of that information.
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Sites will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
We will never send you unsolicited emails or contact you by phone requesting your account ID, password, credit or debit card information or national identification numbers.
Transfer and Location Information
The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in. Some of our service providers will process your personal information outside of the European Union; these international transfers of your personal information are made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission.
We will take reasonable steps to ensure that your personal information is treated securely and in accordance with applicable law and this privacy policy.
10. UPDATING PERSONAL INFORMATION
We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please update your account information by logging in to your account or send us an email at privacy@catinaflat.com.
11. INFORMATION RETENTION
We retain information for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different information types in the context of different products, actual retention periods can vary based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.
12. LINKS
Our Services and Sites may, from time to time, contain links to and from third-party websites, including, but not limited to, those of other users, our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites may be collecting information from you when you are browsing and have their own privacy policies; we do not accept any responsibility or liability for their collection activities or policies. Please check the individual policies before you submit any information to those websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.
13. EMAIL TRACKING
The Company may also use third-party e-mail tracking technologies to monitor the success of e-mail campaigns it operates (for example, recording how many e-mails in a campaign were opened). If you do not want us to track emails we send you, some email services let you change your display to turn off HTML or disable download of images and exercising these rights should effectively disable our email tracking. In addition, you may also unsubscribe from our marketing emails as described in those emails.
14. UK AND EUROPEAN ECONOMIC AREA DATA PROTECTION RIGHTS
In accordance with European Union data protection law, you have the following rights in respect of your personal information that we hold:
Right of access. The right to obtain access to your personal information.
Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
Right to erasure. You can request deletion of your personal data. Please note, however, that a request to delete your personal data may be restricted if there is a valid legal reason to retain it and may continue to be retained by third parties with whom you communicated through the Company's Service. We may also retain cached or archived copies of information about your account for up to a year;
Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information.
If you wish to exercise one of these rights, please contact us using the contact details at the end of this privacy policy. You may also review and edit the personal information you have submitted to us by logging into your account on our Service.
You also have the right to lodge a complaint to the Information Commissioner’s Office in the UK.
15. QUESTIONS / CHANGES IN NOTICE
If you have questions or concerns with respect to our Privacy Policy, you may contact us at privacy@catinaflat.com. We may elect to change or amend our Privacy Policy; in such event, we will post the notice changes in our Privacy Policy on the Sites.
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